You can email us at Kurlkissenquiries@gmail.com. Our dedicated customer service team operates 24 hours a day, 7 days a week, and will be able to assist you.

For quicker assistance, please include your order number, full name, and shipping address. Due to high volumes, it may take longer for a response, and we kindly ask for your patience.

Detailed information regarding our shipping times can be found in our comprehensive Shipping Policy.

We accept all major credit cards, including Visa, Mastercard, and American Express (AMEX), as well as PayPal.

Please note: We currently do not offer Klarna, however, we are actively working to expand our payment options to cater to a broader and more diverse customer base.

Our mission at Kurlkisses is to provide innovative, high-quality hair products that are also affordable and aligned with the latest market trends. We are dedicated to helping your hair shine at the lowest possible cost, offering solutions for everyone.

As we aim to process orders as quickly as possible, any requests for changes or cancellations must be made within **12 hours** of placing your order. All requests received after this timeframe will be denied, and your order cannot be fully refunded.

All orders are handled and shipped from our warehouse. We process orders between Monday and Friday, typically within 1-3 business days from the order date. Your order will then be shipped the next day after processing.

Please allow extra time for your order to be processed during holidays and sale seasons. Kindly note that we do not ship on weekends or national holidays.

If you do not receive your order within 30 days after it has been shipped, you are eligible for a full refund. This policy applies if the non-receipt is not due to your fault. To verify, we will need proof from your end and will cross-reference with our systems to confirm the item was not received.

Please contact us at Kurlkissenquiries@gmail.com to initiate this process.

The prices displayed on our site are in GBP£ and are tax-free. This means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination; these charges are determined by your local customs office.

**Payment of these charges and taxes is your responsibility and will not be covered by us.** We are also not responsible for delays caused by the customs department in your country.

Please contact us immediately if you have received merchandise that is incorrect, missing, and/or defective. When contacting us, please include your order number, clear photographs of the item(s), and all related references upon receiving your package.

We will do our very best to resolve your case as soon as possible. You can reach us at Kurlkissenquiries@gmail.com.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will typically be sent to the card-issuing bank within 7-10 business days. Please contact your card-issuing bank directly with any questions about when the credit will be posted to your account.